SUPPORT TECHNICIAN
Location: UK (Field-Based with Manufacturing Support)
Salary: £35k-£40k

We are supporting an innovative engineering business in their search for a Support Technician to join their growing technical team.

This is an exciting opportunity for a hands-on engineer who enjoys a varied role combining field service, manufacturing support and continuous product improvement. Working across customer sites throughout the UK and the company’s manufacturing facility, you will play a key role in commissioning, servicing and maintaining sophisticated electromechanical equipment while providing valuable feedback to support future product development.

The Role: As Support Technician, you will be responsible for:

• Field Service & Commissioning – Installing, commissioning and servicing equipment at customer sites across the UK while delivering user training and technical support.
• Equipment Maintenance – Diagnosing faults, carrying out repairs and performing preventative maintenance on electromechanical instruments both on-site and in-house.
• Manufacturing Support – Supporting the assembly, testing and documentation of new instruments as part of the manufacturing team.
• Technical Documentation – Maintaining accurate build records, service reports and documentation in accordance with quality standards.
• Continuous Improvement – Providing structured feedback to Engineering and R&D teams to improve product reliability, serviceability and manufacturability.
• Process Development – Assisting with the creation and improvement of work instructions, SOPs, service manuals and testing procedures.
• Customer Support – Planning service visits, coordinating directly with customers and ensuring a high standard of technical service throughout the customer journey.
• Quality & Compliance – Working within established Quality Management Systems and ensuring all activities meet company and regulatory standards.

What We’re Looking For:

• Minimum three years’ experience building and servicing electromechanical equipment.
• Strong practical engineering skills with a hands-on approach.
• Experience carrying out field service and maintenance activities.
• Excellent verbal and written communication skills.
• Ability to follow technical documentation and work instructions accurately.
• Experience working within a Quality Management System, ideally ISO 9001 or ISO 13485.
• Full UK driving licence and willingness to undertake UK travel, including overnight stays.
• Self-motivated with strong organisational and problem-solving skills.

Desirable:

• Experience working with medical devices or scientific instrumentation.
• Knowledge of fluidics systems.
• Experience supporting research and development teams.
• Experience working with complex PLC-controlled electromechanical equipment.

This is an excellent opportunity for an experienced electromechanical engineer looking for a varied role that combines customer-facing field service with hands-on manufacturing and continuous product improvement.