Key Responsibilities of the Customer Service Specialist:

• Process customer orders and generate accurate invoices for international intercompany customers.
• Coordinate orders, shipments, and asset deliveries between manufacturing, warehouse teams, carriers, and customers.
• Arrange outbound freight, monitor shipment progress, and maintain related records.
• Ensure compliance with export regulations, including export control checks, documentation, classifications, and certificates.
• Serve as a liaison with internal departments such as sales, shipping, purchasing, credit, and collections to ensure timely customer service.
• Handle customer inquiries, credits, returns, and claims, providing effective issue resolution.
• Maintain accurate records of delivery status, invoicing, and customer transactions.
• Perform administrative tasks supporting customer service operations and sales order processing.

Experience & Exposures:

• Previous experience in a customer service or administrative role
• Strong attention to detail and ability to work in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook) and Power BI (user)
• SAP experience preferred
• Basic knowledge of export processes (e.g. commodity codes) is an advantage

All candidates must be able to prove that they have the right to work in the UK. 

If this role is of interest, Apply Now!