Techniche Global are supporting a leading engineering and manufacturing organisation with the appointment of a Customer Support Representative to support their Parts, Spares & Repairs team based in Rugby.

This role will focus on supporting customers with parts orders, repair bookings, and order fulfilment activities within a busy engineering and manufacturing environment.

The Role You will manage day-to-day customer orders and repairs processes, working closely with internal teams and external suppliers to ensure smooth order handling and customer support throughout.

Salary: £14 – £17 per hour PAYE + holiday pay + pension
Type: Full-time, long term contract, site-based
Location: Rugby

Key responsibilities

• Managing parts, spares, and repairs orders
• Supporting customers with repair bookings and order updates
• Liaising with sourcing, procurement, warehouse, logistics, and finance teams
• Coordinating with suppliers and repair providers
• Supporting order fulfilment and stock management processes

Requirements

• Previous experience within a B2B customer support or customer service role
• Experience working within manufacturing, engineering, or production environments
• Experience using ERP, MRP, or stock/order management systems
• SAP or Salesforce knowledge would be advantageous
• Strong communication and organisational skills