Pay Rate:              18.67p/hour PAYE+ holiday and pension pay
Location:              Cranfield, Bedfordshire – hybrid (3 days onsite; 2 days WFH)
Duration:             6 months initially
Requirements:    LRTW 
  
Main Tasks and Responsibilities:

• Use ticket management tools to understand the service requests raised by design team and take necessary actions.
• Monitor the incident tickets in the incident management system and track them through to closure.
• Utilise analytical tools to understand the anomalies or trends and find the root cause of the problem sometimes using SQL queries.
• Use advanced MS Excel techniques including Power Query, Power Pivot and Power Automation to manipulate the cloud data.
• Validate the reports created by offshore team used in the vehicle campaigns.
• Cross functional working with project quality, Management and engineering teams to ensure early response & transparency to concerns.
• Provide technical support for offshore call centre team

  
BACKGROUND AND EXPERIENCE:

• Qualified degree
• Experience of ticket management tools preferably ServiceNow
• Experience of Power tools like Power Query, Power Pivot, Power Automation, Power BI etc is an advantage.
• Be able to demonstrate and have practical experience in problem solving tools and techniques
• Have good written and verbal communication skills.
• Competent with PC applications including Microsoft excel and Microsoft presentation.
• Have ability to prioritise and multitask between multiple projects simultaneously
• Be self-motivating and self-managing, Pro-active, energetic, and flexible regarding working practice and working hours.