Key Responsibilities:

• Site survey to define equipment required on site
• On site repairs/equipment replacement
• Pre-installation configuration of equipment
• Installation and commissioning of Company’s ANPR equipment
• Provision of customer training
• ‘Live’ testing of new products
• Provision of technical support when in office
• Assist with pre-qualification equipment testing
• Accurate and thorough documentation of activities carried out on site.
• Logging and reporting design issues
• Provide a knowledge base to internal and external customers on Company products
• Escalate issues as needed to the engineering team and the Customer Support Manager
• Work as a team to meet contractual support requirements
• Have good cross department communication and relationships
• Assist in the retention of support contracts by offering superior customer support experience
• Assist in the education of clients on Company products
• Have a valid passport and be able to travel as required
• Other duties as assigned

  
Essential Qualifications:

• GCE/GCSEs grade C or higher in English & Maths
• ONC Electronic & Electrical engineering
• Relevant Vocational qualifications
• Where appropriate, specialist training and qualifications
• IPAF accreditation
• G39 accreditation
• NRSWA signing, lighting & Guarding accreditation

  
Desired Experience:

• Attention to detail and strong problem-solving skills
• Good understanding of networking, WAN, LAN, WiFi & GPRS/3G
• Ability to work on own initiative & as part of the team.
• Ability to understand customer issues & define resolution paths to these
• Understanding of XML, .Net 3.5 framework, C# or equivalent
• Ability to comprehend written and verbal communication
• Communicate effectively with both internal and external customers
• Present a professional image to the customer
• Manage time and set priorities for tasks
• Understand the functionality of Company Hardware and software, incontext of client usage
• Practice effective self-management
• Previous experience of working in a technology installation environment
• Ability to assess priorities and work to strict deadlines
• Experience of working as part of a team
• Strong interpersonal skills to establish and maintain good working relationships
• Ability to communicate effectively at all levels in the organisation and with external contacts
• Ability and willingness to work weekends, when required
• Driving Licence