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Service Support Engineer

Service Support Engineer

  • Anywhere
  • This position has been filled.

Techniche Global

Techniche Global are working with an engineering company to appoint to appoint a Service Support Engineer.  As part of the Service Support team, you will assist with the provision of a complete support service to all customers. This will include providing technical and administrative support services and facilitating timely customer responses. You will be responsible for internal housekeeping and the recording of all reported items whilst conducting customer facing verbal and written communications for offered services.
  
Typical Activities/Responsibilities

  • Be the first point of contact for external customers responding professionally in both the spoken and written word to achieve the right solution for all parties.
  • Organise the remote administration e.g. housekeeping/diagnostics of client computer systems.
  • Be responsible for and take ownership of the administration of all support calls and emails, to ensure they are added to the Maintenance Database (MDB).
  • Liaise with and work alongside all internal customers in order to identify and resolve problems whilst understanding and maintaining external customer priority.
  • Be involved in the testing of any system modifications (both software and hardware) prior to delivery
  • Update and maintain the customer support database.
  • Log all returned customer equipment into company Management Information System (MIS) and MDB.
  • Carry out initial inspections on returned customer equipment and on equipment prior to despatch.
  • Ensure compliance with the company’s Quality and H&S procedures.
  • Support engineers with site visit preparation, and following a visit that any outstanding items are entered on the maintenance database.
  • Develop and review quotations for the Service Department.
  • Manage the repairs process, including planning and procurement. Manage equipment hire to customers.
  • Conduct planning for site visits and Health Checks. Check site visit reports.
  • Specify and procure materials necessary for Service Department projects.

Qualifications and Experience

  • Within this role you will be expected to have attained a good level of academic qualifications.
  • A working knowledge of Microsoft office.
  • Higher education in Math’s, English and Science.
  • Knowledge or an interest in IT/Network Architectures.
  • Knowledge or an interest in Software Programming.
  • Knowledge or an interest in Network Security.
Job Overview
Category
Admin / Secretarial / Office Support
Offered Salary
20000 – 25000/Year
Consultant