Techniche Global are supporting a leading engineering technology company based in Milton Keynes to appoint an Account Manager. This is a hybrid role with option to work from home. 
Working with existing customers, you will support them on contract renewal:

• Management and Annual Recurring Revenue (ARR) target associated to all contracts and software subscriptions within portfolio of site-based accounts
• Uses data and workflow information from Customer Success Platform to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
• Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
• Consistently achieves contract retention goal
• Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommends to initiate an Expand Motion in conjunction with Sales
• Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience
• Provide feedback to the portfolio team to ensure customer feedback is built into service offerings
• Takes ownership in overall development including technical, commercial and personal

  
Skills, Knowledge, Experience and Education

• University Degree
• 6-8 years working with customers in a commercial and/or technical capacity
• Knowledge on how services are organized and delivered
• Commercial acumen
• Independent knowledge in one or more industry/application
• Financial acumen
• Leads negotiation conversations with executives