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Customer Success Manager

Customer Success Manager

Techniche Global

Techniche Global are supporting a leading engineering technology company based in Milton Keynes to appoint an Account Manager. This is a hybrid role with option to work from home. 
Working with existing customers, you will support them on contract renewal:

  • Management and Annual Recurring Revenue (ARR) target associated to all contracts and software subscriptions within portfolio of site-based accounts
  • Uses data and workflow information from Customer Success Platform to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
  • Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
  • Consistently achieves contract retention goal
  • Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommends to initiate an Expand Motion in conjunction with Sales
  • Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience
  • Provide feedback to the portfolio team to ensure customer feedback is built into service offerings
  • Takes ownership in overall development including technical, commercial and personal

  
Skills, Knowledge, Experience and Education

  • University Degree
  • 6-8 years working with customers in a commercial and/or technical capacity
  • Knowledge on how services are organized and delivered
  • Commercial acumen
  • Independent knowledge in one or more industry/application
  • Financial acumen
  • Leads negotiation conversations with executives
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Job Overview
Category
Offered Salary
49000/Year
Consultant